With over 20 years of experience in product management, business analysis, and customer success, Paul brings a powerful combination of technical expertise, strategic thinking, and a customer-first mindset to the world of bookkeeping. His career has been built on optimizing processes, leading high-performing teams, and simplifying complex operational workflows—with a focus on delivering exceptional client experiences.
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He has authored and conducted customer education courses designed for small-business owners.
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He believes in people over process.
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He has led diverse, international teams of business analysts and developers.
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He is QuickBooks Gold Level 1 ProAdvisor certified.